--- title: What is your refund policy? description: At Nimbus Healthcare, we are committed to providing our patients with high-quality online prescription services. It's important to understand our refund policy which is guided by federal regulations a --- [Skip to content](https://help.nimbushealthcare.com/migration/knowledge/what-is-your-refund-policy#main-content) English Show submenu for translations ![Nimbus-BlackLogoOnly-(1).png\]](https://help.nimbushealthcare.com/hs-fs/hubfs/Nimbus-BlackLogoOnly-(1).png?height=40&name=Nimbus-BlackLogoOnly-(1).png) Open main navigation Close main navigation - English Show submenu for translations - Go to nimbushealthcare.com Go to nimbushealthcare.com Welcome to the Nimbus Healthcare Help Center. - There are no suggestions because the search field is empty. 1. [Help Center](https://help.nimbushealthcare.com/migration/knowledge?hsLang=en) 2. [General](https://help.nimbushealthcare.com/migration/knowledge/general?hsLang=en) # What is your refund policy? At Nimbus Healthcare, we are committed to providing our patients with high-quality online prescription services. It's important to understand our refund policy which is guided by federal regulations and our commitment to patient safety. #### Federal Law Compliance Due to strict federal laws governing prescription medication, Nimbus Healthcare adheres to a no-refund policy for all prescribed medications. This policy is in compliance with federal law law, which prohibits the return and refund of prescription medications once they are dispensed. This law ensures the safety and integrity of medications, and we align our policies accordingly for the safety of our patients. --- #### Subscription Acceptance and Terms As part of our prescription process, every patient is required to review and accept their subscription recommendation before starting their subscription. During this process, patients are informed about the terms and conditions of our service, including our no-refund policy. By accepting the subscription recommendation, patients acknowledge and agree to these terms, including the understanding that refunds are not permitted once a prescription has been approved and processed. --- #### Understanding Your Prescription We encourage patients to thoroughly review their subscription recommendations and consult with our healthcare professionals if they have any questions or concerns before accepting their prescription. Our team is dedicated to ensuring that patients are well-informed about their medications and the associated policies. --- #### Exceptions and Support While refunds are not available, we are committed to supporting our patients throughout their treatment journey. If you encounter any issues with your prescription, such as receiving the wrong medication or a damaged package, please contact our support team immediately for assistance. Our priority is to ensure your safety and satisfaction with our services. --- #### Contact Information For any inquiries or concerns about our refund policy or your prescription, please contact our customer support team at support@nimbushealthcare.com. 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