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Shipping & Tracking
General
Shipping & Tracking
Kit Activation
Hair Loss
Test Results
Sample Collection
Hair Loss
Women
Men
Education
How to use my prescription
Women
Hair Loss
Contact Us
Active Ingredients
Men
Women
Hair loss
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Help Center
Shipping & Tracking
General
Shipping & Tracking
Kit Activation
Hair Loss
Test Results
Sample Collection
Hair Loss
Women
Men
Education
How to use my prescription
Women
Hair Loss
Contact Us
Active Ingredients
Men
Women
Hair loss
Shipping & Tracking
Shipping can be complicated. We answer tracking related questions here.
When will I receive my kit?
Will my sample expire while in transit?
How are samples returned to the laboratory for testing?
Can I ship my sample in the cold?
How should I ship my sample if it's hot outside?
Which shipping carrier should I use to ship back my kit?